Latest updated date: August 22, 2021
• Vacos Smart Mobile App
Customer Service: firstname.lastname@example.org
Privacy Office: email@example.com
In this policy,
Personal Information: Information that can be used for using individually or with other information or reflects the activities of a particular individual.
Personal Sensitive Data: It includes personal biometric data, exact location information. When we provide you with a specific product or service related to the collection of personal sensitive data, we obtain your consent with significant and explicit notice prior to collecting your personal sensitive data.
Intelligent Equipment: It refers to non-standard computing devices produced or manufactured by hardware manufacturers that have a human-machine interface and can transmit information through a wireless network, including smart cameras, etc.
Application: It refers to a mobile application developed by Vacos, which can help end users to remotely control smart devices and connect to Vacos’ Internet of Things (IoT) platform.
What personal information do we collect?
To provide you with our services, we will ask you to provide the personal information necessary for such services. If you do not provide personal information, we may not be able to provide you with our products or services.
Firstly, the information you voluntarily provide to us.
• Account or Personal Information: When you register our account, we may collect your name and contact information, such as your email address, phone number, username, and login credentials. During your interaction with our products, we may further collect the nickname, avatar, country code, language preferences, or time zone information in your account.
• Feedback: When you use the feedback and advice features in our products, we collect your email address, phone number, and feedback to handle your problems and equipment failures promptly.
At the same time, Vacos collects personal information corresponding and necessary, according to your application products and services.
Secondly, the information that we collect automatically.
• Device Information: When you interact with our products, we automatically collect device information such as the MAC address, IP address, wireless connection information, operating system type, and version, application version number, push notification identifier, log file, and mobile network information.
• Usage Information: During your interaction with our website and services, we automatically collect usage information related to accessing, clicking, downloading, sending/receiving messages, and other users of our website and services.
• Log Information: When you use our application, the system and exception logs may be uploaded, including your IP address, language, version of the operating system, date, or time of access, etc.
Please note that separate device information, service log information is information that cannot identify a specific natural person. If we use such non-personal information with other information to identify a specific natural person or with personal information, such non-personal information will be regarded as personal information during the combined use, except for your authorization or otherwise provided by laws and regulations.
• Location Information: When you open the positioning function of your mobile device through the system authorization and use location-based services, we collect and use your location information so that you can use the focus app to distribute with the smart device. As well as when you use our specific product or service, we may collect real-time accurate or non-accurate geolocation information about you. You can turn off the location service in the system of your mobile device and stop our collection of information about your location.
Thirdly, Smart device-related information.
• Smart Device Basic Information: When you use smart devices connected to our product or services, we may collect basic information about smart devices, such as device name, device ID, online status, activation time, firmware version, and upgrade information.
• Information about Smart Device Reporting: Depending on the different smart devices you choose to connect to our product or service we may collect information about your smart device reports. For example, a smart camera may collect images or videos that it takes.
*Purpose and legal basis for dealing with personal information*
We process your information for the following purposes:
• Compliance: We will process your personal information as we consider necessary or appropriate: (a) compliance with applicable laws and regulations; (b) compliance with legal procedures; (c) responding to public agencies and government authorities; (d) fulfilling our terms and conditions; (e) protecting our operations, business and systems; (f) protecting the rights, privacy, security or property of us and / or other users including you; and (g) seeking the remedies available or limiting damages we may need to provide.
We may also use collect your personal information in other ways, where we will provide specific notice and obtain your consent as required by applicable law. If any change occurs in the purpose of processing your personal information, we will notify you of such changes by email and/or significant notice on our website and inform you of the selection of personal information.
*Who do we share your personal information?*
Vacos only shares your personal information in a way that you know. We will share your personal information with the following participants:
Firstly, we expose your personal information to third-party service providers offering us certain business-related services, such as website hosting, data analysis, payment and credit card processing, infrastructure supply, IT services, customer support services, email delivery services, and similar services, thus ensuring that they can provide us with other similar services.
Secondly, we disclose your personal information to customers who directly or indirectly provide you and other business partners with smart devices and/or the networks and systems you use to access and use our websites and sites and services.
Thirdly, we disclose your personal information to the affiliate or other third-party in any reorganization, merger, sale, joint venture, joint venture, transfer, transfer, or other disposition of any or other disposition of all or part of our business, assets, or shares (including, but not limited to, the above relating to any bankruptcy or similar procedure). In this case, you will receive a clear notice via email and/or our website of the change in ownership, the new incompatibility of personal information usage, and the selection of personal information.
Fourthly, when we consider it necessary or appropriate:
(a) Compliance with applicable laws and regulations;
(b) Compliance with legal procedures;
(c) Responding to the requirements of public and government authorities, including public and government authorities outside the country in which you reside;
(d) Performance of our terms and conditions;
(e) Protect our operations, business, and systems;
(f) Protect the rights, privacy, security, or property of us and/or other users, including you;
(g) Seeking the remedies available or limit damages we need to provide.
Fifthly, we discover your personal information to the subsidiaries or affiliates of the company to conduct regular business activities.
Sixthly, except for the third parties mentioned above, we only disclose your personal information to other third parties with your consent.
The third-party SDK collection and use instructions
To ensure the stable operation or implementation of the Vacos service, we may have access to the software development package (SDK) provided by a third party to achieve the aforementioned purpose. We conduct strict security testing on the application interface (API), Software Tool Development Package (SDK) for authorized partners to obtain relevant information and prescribe strict data protection measures to process personal information in accordance with this policy and any other relevant confidentiality and security measures.
The third-party SDK we access mainly serves the needs of you and other users. Therefore, we may adjust the third-party SDK we access when meeting new service requirements and business function changes. We will promptly disclose to you the latest status of accessing third-party SDK in this description.
The situation of Vacos’ access to the third-party SDK is as follows (specifically, personal data collection is determined based on whether you use the following third-party services):
Function Modules and Services
Details of Personal Information Collection
Third-party Account Login
Facebook third-party Account Login
General Equipment Information, Equipment Use Information, IP address, MAC Address
Push the Notification Function
the ID of Firebase Install
Smart Device Information, IP Address (iOS)
Rights relating to personal information
We respect your rights and will also have your personal information. You may exercise any of the following rights:
• Through the “Me > Question Feedback” in our application;
• Please email it to firstname.lastname@example.org
You can enforce your personal rights without paying any fees. According to the Local Information Protection Law, we will respond to your needs within fifteen working days.
If you decide to send us a request by email, please state what information you want to change, do you want to remove your personal information from our database, or what restrictions you want us to be subject to when using your personal information. Please note that for security reasons, we may request you to verify your identity before further processing your request.
You can be:
• Request access to the personal information we process;
• Ask us to correct the inaccurate or incomplete personal information related to you;
• Request to delete your personal information;
• Request temporary or permanent restrictions on our processing of part or all of your personal information;
• Ask us to process your information based on your consent or contracts with you, and to transmit personal information to you or a third party when we automatically process your information;
• When we use your personal information based on your consent or in our legitimate interests, we choose to oppose or reject our use of your personal information.
About cancellation account: you can cancel account through the following path: “My > Setting > Cancel account”.
Improve our products and services
We may collect encrypted International Mobile Device Identity Codes (IMEI) and network device addresses (MAC), as well as cell phone models, system ID numbers, software crash logs used to count the number of users, analyze product usage, screen crash causes, and reduce crashes to continuously improve our products. This information does not involve private information such as your personal identity.
Security guarantee measures
We take commercially reasonable physical, management, and technical safeguards to maintain the integrity and security of your personal information. Vacos provides a variety of security strategies to effectively ensure information security for users and devices.
In terms of equipment access, we use Vacos’ proprietary algorithm to ensure data isolation, access authentication and authorization applications.
In terms of data communication, communication with the use of security algorithms and transmission encryption protocols and dynamic key-based business-level information encryption transmission is supported.
In data processing, strict data filtering and verification and a complete data audit process are adopted.
In terms of data storage, all the confidential information of the user will be safely encrypted for storage.
In addition to the above technical security, system, and control level, Vacos also formulated a series of security, such as posts, hold security and privacy training courses, strengthen staff awareness of data protection, control access, to prevent data loss, illegal use, receive unauthorized access or leakage, tampering or damage.
If you believe for any reason that your interaction with us is no longer secure (e. g., you think the security of your core account is compromised), please send an email to email@example.com inform us immediately.
If a security event affects your personal information security, we will immediately inform you through the reserved email address, phone number, message center push, and so on, and inform you of suggestions to reduce and prevent relevant risks. If necessary, we will take corresponding remedial measures in accordance with the emergency plan and report to the relevant competent departments in accordance with relevant regulations.
APP permission description
Firstly, microphone recording permission，the permission is mainly used to voice with the camera equipment through use, the user open, can communicate with the camera user, if it is turned off, the call cannot be made. Secondly, it allows access to the camera, photos, and video permission to save the camera image and video to the mobile phone, facilitate customers to capture the desired camera information. Some products support face recognition function, and APP will access the camera to collect and save face information through manual operation Thirdly, this permission to access WIFI information of the router. Fourth, this permission is mainly used to save equipment alarm pictures and some local configurations. If the user is closes, then APP may not be used normally.
How to destroy all of your personal information
The user can select My-Setting-Logout account in the app, and after clicking destroy, our server will destroy all user information.
Information retention period
We will process your personal information within the minimum period for the purposes stated in the cost policy unless retained for a longer time under specific legal requirements. We will determine the appropriate retention period based on the quantity, nature, and sensitivity of our personal information, and after the end of the retention period, we will destroy your personal information. If we are unable to destroy the information for technical reasons, we will take appropriate steps to prevent your personal information from being further used.
Statement of policy change
We may update this policy at least once a year based on changes in information practices. If we make any major changes, we will notify you by e-mail (sent to the email address specified in your account) or posted on this site before the change takes effect. We recommend that you browse this page regularly for the latest information about privacy practices.
If you have any questions about our practices or this policy, please contact us:
Vacos Innovation Ltd.
19H Maxgrand plaza, No.3 Tai Yau Street, San Po Kong, Kowloon, Hong Kong, 999077.